Nordic Medical Center
IT Admin / Software engineer
November 2020 – Present
Addis Ababa · Ethiopia
Fully in charge of IT infrastructure, including data centre, servers, backups and disaster recovery, security, networking, management of existing and introduction/implementation of new software systems, general end-user hardware/support
- Developed a food ordering system to order in-house prepared patient meals using tablets, improving efficiency and patient care
- Developed a booking system to better manage out-patient appointments with doctors and other hospital resources, greatly improving customer experience and resource optimization
- Developed a point of sale solution integrated with the hospital management system and third party fiscal receipt system, greatly reducing the time required to issue invoices and better manage payments and sales reports
- Developed a customer and visitor feedback system using tablets placed around the premises. This greatly helped to identify key metrics, happy and pain points, and overall customer satisfaction, which was very valuable in understanding where the business could improve in terms of customer service
- Developed a notification system used by the various application used in the hospital to notify medical staff, customers, patients and IT personnel (monitoring)
- Developed an analytics dashboard that collects and visualizes key performance indicators as well as other metrics, collected from the various applications in use.
- Developed an IT asset management system with support for labelling, maintenance and assignment status tracking, and more
- Designed and implementation of hospital wide wi-fi system using Ubiquiti tech.
- Implemented IT infrastructure monitoring using the open source Zabbix solution.
